Free UK Mainland Shipping

Delivery & Returns

Estimated Delivery Time

Delivery Option
 Delivery Time
UK Express Delivery £5.95 1-2 Days
UK Standard Delivery £3.25
3-5 Days
UK Free Delivery (Orders Over £50.00) £0.00
3-5 Days
EU Delivery £11.00 3-14 Days
USA, Canada £21.00
5-7 Days
Rest of The World £21.00 5-17 Days


Duties & Taxes:

For orders shipped to destinations outside the European Union (EU), there may be additional import duties and taxes. As we have no control over these charges, we kindly request our customers to assume responsibility for settling these costs. Since the exact amount of duties and taxes varies from country to country, we regret that we cannot provide estimates on a case-by-case basis.

Returns Procedure:

To facilitate a smooth returns process, please ensure that the returned order includes the relevant order number and indicates whether you are requesting a refund or an exchange. Failure to provide these details may lead to delays in processing your request.

For exchanges, the customer will be responsible for covering the return shipping cost.

Start Your Return By Emailing

Personalised Products:

Please note that personalised products purchased from, unless faulty, are non-returnable.

Faulty Product Returns:

All our products come with a 12-month warranty from the date of purchase, covering mechanical defects in the watch. However, please be aware that watch straps and batteries are not covered by this warranty. The warranty also does not apply to malfunctions resulting from accidents or negligence. Your statutory rights remain unaffected.

Returns and exchanges will only be processed if accompanied by proof of purchase. All returned goods will be inspected, and any item found in an unsuitable condition will be returned to you.

Returns Address:

Glen Ogal Group Ltd. Retail Returns, Monarch House, Cross Street, Perth, Scotland, PH2 8JQ

Glen Ogal is a Registered Trademark of Glen Ogal Group Ltd. Company Number: 14779831 VAT No.: GB439049870

Please feel free to contact us for any further assistance or clarifications.